This Refunds and Returns Policy is to be read in conjunction with, and form part of, the Terms and Conditions.
This document specifies our policy in relation to dispute resolution for any goods or services you may have purchased by using the BMP website and which have become subject to a dispute.
The rights described in this Refunds and Returns Policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and any other applicable consumer protection laws or regulations. This Refunds and Returns Policy is subject always to your rights under these laws. Please note that there may be limitations on your right to return and obtain a refund for goods and services, as set out herein, however these limits will always be subject to your statutory rights. To the full extent permitted by law, any liability we may have under this Refunds and Returns Policy will be limited in accordance with our Terms and Conditions relating to “Limitation of liability”.
Some of the goods and services you may purchase in connection with your use of the site will be provided to you directly by BMP (‘BMP provided services’) and other goods and services will be provided to you by Merchants (‘Merchant services’).
BMP provided Services
Where you feel you have a dispute with BMP in relation to any BMP provided service you should notify us within (a) 30 days of you first becoming aware of the problem, or (b) if the claim is made pursuant to any non-excludable terms under the Australian Consumer Law or other applicable consumer protection laws or regulations, as soon as reasonably practicable and within any applicable statutory limitation periods (“Claim Period”). To notify us you should send us an email to firstname.lastname@example.org or contact us via telephone on 1300 289 697. If you contact us by telephone we will require you to send to us complete details of your dispute in writing.
You agree that you will not make any claim against us for a credit, re-publication or any other remedy in respect of the Agreement unless you notify us in writing during the above Claim Period. We reserve the right to request more information from you or any other party in the dispute in relation to your dispute. We will endeavour to resolve your dispute during normal business hours (9am to 5pm, Monday to Friday, excluding any public holiday in Australia) as quickly as we reasonably can and you acknowledge that if you do not notify us with the above Claim Period, that our ability to deal with your dispute quickly or at all will be potentially compromised.
Where you feel you have a dispute with any Merchant from whom you have purchased Merchant services by your use of the BMP website, you are required to forward details of the dispute directly to the Merchant and to provide us with a copy. We may, at our sole discretion, attempt to assist you in the resolution of any legitimate dispute you feel you have with any provider of Merchant services through the BMP website, and we may be required by law to assist you in the event of a breach of non-excludable terms under the Australian Consumer Law or other applicable consumer protection laws or regulations. You acknowledge that subject to the foregoing, we have no other obligation to you, the Merchant or any other party in this regard.
To the full extent permitted by law, this Agreement does not extend to any other service you may purchase or procure from any Merchant or other service provider that is not purchased by you through the BMP website. You acknowledge that BMP may collect the Merchant’s fees for the Merchant services you have purchased on the basis that these fees are held on trust by BMP for the Merchant until they are passed directly through to the Merchant as soon as possible after confirmation of your order or purchase request. You have no lien or charge over these fees. BMP has no direct or indirect financial or other interest in the transaction between you and the Merchant other than seeking to ensure the best possible service to you from the Merchant.
Unless set out in this Policy and to the extent permitted by law, and except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, we do not issue refunds for the purchase of any items on our site, including any items offered on behalf of our partners, once your purchase is made. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realise that exceptional circumstances can take place with regard to the character of the goods and services we supply.
Except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, refunds will not be processed for:
- Change of mind: buyMyplace.com.au will not give a refund if you simply change your mind about the product.
- Listing Upload Times: BMP aim to complete services within reasonable time frames which are listed on the website. If these time frames aren’t met including due to weather or natural disasters or anything out of BMP’s reasonable control, a refund will be declined (except where required by law).
- Emailing Photos or description issues: it may happen that you are having problems while downloading photos, sending emails or returning compliance documents. Claims regarding such issues must be submitted to our technical support team by sending an email to support@buyMyplace.com.au. If you still cannot provide us with the appropriate information you will need to source your own on hand technical support.
Please note that, except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on not being successful with selling or renting a property or item. All refunds are solely at the discretion of management and a minimum administration fee of $149 will apply to any refund on top of any supplier costs and charges incurred. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for using buyMyplace.com.au.