Q: How do I arrange a contract of sale?
If you don't have your own solicitor then select the solicitor option in our listing process and a qualified solicitor will call you to arrange a contract. It is that simple. Begin listing now!
Q: What if I need more help?
No matter what the question simply call us on 1300 289 697. Our customer care team can help with any of your queries, 7 days a week. Or maybe you just want to chat. We're here to help, so don't hesitate to call.
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Q: Can I get someone to do the listing for me?
If you are not sure what to write in your advertisement or you simply are short of time let us do it for you. Free of charge. That's right - we'll list your place on our website and arrange all your services. Call us on 1300 289 697.
Begin listing now!
Q: Agents say they can sell my property better than me, is this true?
Over 72% of people who sell through buyMyplace get more than a real estate agent. You should also remember that no one knows your property better than you. So you are the best person to sell it. If you don't feel confident, we can help. Just call us on 1300 289 697 and we'll step you through the process. It's so simple you'll wonder why you didn't do it before.
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Q: What happens if after 6 months I can't sell me property?
We will keep your property listed until it sells. That is our guarantee.
Q: Can I list with buyMyplace and an agent?
You can still list your property with us even if it is listed with an agent. If you have an exclusive agreement with an agent we have a disclaimer available to download saying that if you find a buyer you are not required to pay the commission.
Click here to download
Q: What if the agent won't sign the amendment to agreement?
You really need to ask why not? An agent has nothing to lose by signing the agreement and you have everything to gain. Remember we don't ask you to sign any contracts. We believe you should have full control, not us. So why does an agent need this?
Q: I don't want people to see my phone number on the advertisement, can I hide it?
Yes. You will need an email address so people can contact you though. Simply click the box next to each of the phone numbers and they won't show to the general public.
Q: How do I determine the value of my property?
We have a online report which will give you a guide on the value of your house. Depending on which package you choose this may be included in your price. If you want we can also put you in touch with a registered property valuer. They will charge extra for this service. Click here to order a report
Q. Which photo is displayed as my primary photo?
The first photo that you upload to your listing will be used as the primary photo.
Q. How do I upload photos?
Click browse, navigate to where your photos are on your computer, click open, then click upload.
Q. What's the difference between a live listing and an upcoming listing?
Live listing means your property will be visible to everyone right away. An upcoming listing stores your listing in the system where no one can see it while you are finalising your preparations to sell your property. Once the final touches have been made to your property you can then change your upcoming into a live listing.
Q. How long is my listing on BuyMyplace for?
Your property is advertised on buyMyplace until it is sold. That is our guarantee.
Q. Why isn't my listing appearing on the map?
We use Google maps technology. Your property will only show up if it is available on maps.google.au.
Q. How long before the photographer comes to take photographs?
If included in your package a photographer should contact you within 24 hours to arrange a time with you to come and see your property. Once taken the photographs can take up to 72 hours to be updated, however it generally happens much quicker.
Q: How long does it take to get the for sale board up?
The for sale board takes anywhere between 48 to 72 hours to be installed and a little longer in regional areas. If you have a photographic for sale board it will take around 48 hours from when the photography is uploaded to the website.
Q: What additional websites do you list our property?
Depending on which packages you take this tends to vary. For no additional cost you get on to Google Real Estate and Premises. In some cases you are also listed on Gumtree and Coastal properties. IF you want to be listed on the major portals we can arrange that through a Vendor Advocate Service.
Q: How do we pay for additional products and packages like the Vendor Advocacy Services?
These are paid separately and must be done over the phone by calling 1300 289 697. Speak to one of our customer service team and they will ensure that this is arranged then and there on the spot.
Q: Can we upgrade our package after we have already bought one?
Yes. Simply call 1300 289 697. Keep in mind if you have a for sale board already installed then you may have to pay for another board to be installed if, for example, you wish to move from a standard board to a photographic board.
Q: Can we purchase any extra products to help us in the sale of our property?
Absolutely. Simply call 1300 289 697 and we can supply you with everything from Open Inspection boards through to For Sale Flags and even cleaning services.
Q: Can we get a brochure holder on the for sale sign?
Yes. call 1300 289 697 and speak to our customer service team. We can arrange this for you for a small additional fee.
Q: Is it possible to mix and match components of a package?
Yes. Call 1300 2897 697 and ask for a quote on what you want. Doing it this way may be a little more expensive, however we can always deliver what you want for your property. That is why we are here!
Q. I have agents calling me, what can I do?
If an agent calls you to try and get you to sell your property through them they have breached your privacy and our Terms and Conditions of Website Use. All you need do is get their contact details and report them to buyMyplace. We would also encourage you to report them to the privacy commission for a breach of your privacy. This type of activity is called spamming and is illegal.
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